We are happy to refund or exchange any products that are returned to us within 21 days, as long as they are in perfect condition. Please send items to the following address, quoting your order number and specifying any items you wish in exchange.

Quintessence Publishing Co Ltd
Quintessence House
Grafton Road
New Malden
Surrey
KT3 3AB
UK

For high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

For return of faulty or damaged goods, please contact us on +44(0)20 8949 6087 for authorisation before returning your goods.